Shipping Policy

1. Made-to-Order Production

Regular TruculentTees products are printed on demand after payment. A product clearly marked as a paid preorder is different: payment reserves its place in the named release, and production begins only after we explicitly release that order to our fulfillment partner. The exact ship-by date displayed at checkout and repeated in the confirmation is the promise that applies to that preorder.

If we learn that a preorder cannot ship by its promised date, we will contact you, explain the delay, and ask whether you consent to the new date. You may instead cancel for a prompt full refund to the original payment method.

2. Launch Shipping Area

At launch we accept addresses in the 50 U.S. states and the District of Columbia. International, U.S. territory, and APO/FPO/DPO destinations are not supported until those routes have been tested end to end.

3. Shipping Charge

Standard shipping is a flat $5.99 per order unless a promotion shown at checkout changes it. The total shipping charge is displayed before payment.

4. Confirmation and Tracking

We send an order confirmation after payment and a shipping confirmation when our fulfillment partner reports a carrier and tracking number. Carrier scans can take time to appear. Contact support@truculenttees.com if tracking does not update within the estimate in your confirmation.

5. Address Changes

Enter a complete address at checkout. If you spot an error, contact support immediately. We can request a correction only before the fulfillment partner accepts the order; a local cancellation or refund does not by itself cancel vendor production.

6. Loss or Damage

For a package that is lost, damaged, or contains the wrong item, email support@truculenttees.com with the order number, tracking details, and photos when relevant. We will investigate with the carrier and fulfillment partner, then provide the remedy required by the approved Return Policy and applicable law.