Shipping Policy

1. Made-to-Order Production

Every TruculentTees shirt is printed on demand in the United Statesafter you order it — we do not hold finished inventory. This keeps designs fresh, avoids waste, and supports domestic manufacturing.

Production time: typically 3–7 business days from order placement to handover to the carrier. Production time is in addition to the shipping transit time shown below.

Operator note: confirm 3–7 business-day window matches Apliiq's current SLA before launch.

2. Domestic (United States) Shipping

We ship to all 50 U.S. states, the District of Columbia, U.S. territories, and APO/FPO/DPO addresses. Available methods at checkout typically include:

• USPS Ground Advantage / standard — typically 3–6 business days in transit after production.
• Expedited (USPS Priority or UPS Ground) — typically 2–4 business days in transit after production.

Carriers and exact transit times depend on origin facility and destination ZIP code. All quoted timelines are estimates, not guarantees, and exclude weekends and U.S. federal holidays.

3. International Shipping

International shipping availability is being expanded; eligibility for your country will be confirmed at checkout. If your country is supported:

• Transit times typically range from 7–21 business days after production, depending on destination.
• Duties, customs fees, VAT, and import taxes are the responsibility of the recipient and are not collected by us at checkout. Your local customs authority will assess any charges when the package arrives.
• We are not responsible for delays caused by customs inspections or local carrier hand-offs.
• If a package is refused or abandoned in customs, it is treated as a customer-caused return and outbound shipping is non-refundable.

4. Order Confirmation & Tracking

You will receive an order-confirmation email immediately after checkout. Once your order ships from our fulfillment facility, you will receive a shipment-confirmation email containing the carrier and tracking number. If you do not see emails from us, check your spam folder and make sure @truculenttees.com addresses are allowed.

5. Shipping Addresses & Address Corrections

You are responsible for providing a complete, accurate shipping address at checkout. We pass the address you provide directly to our fulfillment partner.

• If you notice an address error before the order enters production, email [email protected] immediately and we will attempt to update it.
• Once an order has shipped, the address cannot be changed.
• If a package is returned to our fulfillment facility because the address was undeliverable, we will refund the item cost (less outbound shipping). Reshipment to a corrected address may incur a new shipping fee.
• Address-correction surcharges levied by the carrier are passed through to the customer.

6. Lost or Stolen Packages

Once a carrier marks a package as "delivered," risk of loss has transferred to you. We are unable to refund or replace a package on the strength of a missing-after-delivery report alone. Recommended steps:

• Check around the delivery location, with neighbors, and with anyone else at the address — packages are sometimes marked delivered up to 24 hours early.
• Contact the carrier directly with the tracking number to open an investigation.
• For confirmed carrier-side losses (i.e., the carrier confirms the package did not actually reach you), email [email protected] within 30 days and we will reship or refund at our option.

For domestic packages that are still in transit but appear stuck, please allow up to 10 business days from the last tracking update before reporting as lost — carrier systems frequently "catch up" tracking after delivery.

7. Damaged in Transit

If your package arrives visibly damaged or the contents are damaged in transit, email [email protected] within 7 days of delivery with your order number and photos of the damage. We will replace the item or issue a refund. See the Return Policyfor details.

8. Holiday & Peak-Season Cutoffs

Production and carrier capacity tighten significantly during the November–December holiday season and around major U.S. holidays. Order-by deadlines for guaranteed holiday delivery will be posted on the homepage and at checkout as dates approach. (Operator note: post specific cutoff dates each season.) Outside of those posted dates, holiday delivery is not guaranteed.

9. Carrier Delays & Force Majeure

We are not responsible for delivery delays caused by the carrier, weather, customs, natural disasters, civil unrest, labor actions, or other circumstances beyond our reasonable control. We will work with you in good faith to resolve issues that result from such delays.

10. Risk of Loss

Title and risk of loss pass to you when the carrier accepts the package from our fulfillment partner for shipment, consistent with Section 5 of the Terms of Sale.

11. Contact

Shipping questions: [email protected].