Shipping Policy

1. Made-to-Order Production

TruculentTees products are printed on demand after an order is paid. Production time is separate from carrier transit time. The estimate presented during checkout and in the order confirmation is the estimate that applies to that order; it is not a guaranteed delivery date.

2. Launch Shipping Area

At launch we accept addresses in the 50 U.S. states and the District of Columbia. International, U.S. territory, and APO/FPO/DPO destinations are not supported until those routes have been tested end to end.

3. Shipping Charge

Standard shipping is a flat $5.99 per order unless a promotion shown at checkout changes it. The total shipping charge is displayed before payment.

4. Confirmation and Tracking

We send an order confirmation after payment and a shipping confirmation when our fulfillment partner reports a carrier and tracking number. Carrier scans can take time to appear. Contact [email protected] if tracking does not update within the estimate in your confirmation.

5. Address Changes

Enter a complete address at checkout. If you spot an error, contact support immediately. We can request a correction only before the fulfillment partner accepts the order; a local cancellation or refund does not by itself cancel vendor production.

6. Loss or Damage

For a package that is lost, damaged, or contains the wrong item, email [email protected] with the order number, tracking details, and photos when relevant. We will investigate with the carrier and fulfillment partner, then provide the remedy required by the approved Return Policy and applicable law.